HOW TO RETURN AN ITEM ONLINE?
You can easily return an item to us if you simply change your mind or you need different size or colour. When you post your items back to us, please fill in and enclose the form attached to your delivery note. Detailing the item(s) being returned, quantity, reason for return and if you would prefer a refund or exchange (subject to stock).
The items will need posting to the address below:
Petshop Direct ,28 Bells Hill ,Barnet, London ,EN5 2RY
Please note that it is your responsibility to ensure the parcel is returned to us, we strongly suggest that you obtain proof of postage from the Postal Office when you return it.
WHICH ITEMS CAN I RETURN?
Full Priced Items
You can return any full priced items purchased within 30 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or exchange, whichever you prefer.
You can return any sale items purchased within 14 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or exchange, whichever you prefer.
All items returned must be unworn and unwashed and still have their original tags.
If you have a faulty item, please get in touch with our customer service team via our contact us page.
In case the goods are found to be used, misused or damaged on return, we reserve the right to issue you partial refund for it. If an error does occur with us sending an incorrect item out (type, size, colour) or faulty then we hold the right for the incorrect item to be sent back before we send the correct one out.We refund postage in this only case.
HOW MUCH WILL I BE REFUNDED?
You will be refunded the full price that you paid for the goods. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold.
We will refund any postage costs paid on your original order if the complete order is returned.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We try to process returns as quickly as possible; we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.
Please download our returns form here